What areas do you serve?

We’re based in Gastonia, NC, and proudly serve Gastonia, Charlotte, and the greater Charlotte metro area. If you’re nearby and unsure, just give us a call.

Are you really available 24/7?

We offer around-the-clock emergency roadside support during the week. Weekend service is available by appointment on Saturdays, and we are typically closed on Sundays. If you have a fleet emergency outside normal hours, call us and we’ll do everything possible to get you taken care of quickly.

What types of vehicles can you service?

We service light-, medium-, and heavy-duty fleet vehicles, including trucks, vans, and trailers.

How do I schedule maintenance or repairs?

You can call us directly at (980) 443-3938 or request service through our website. For fleet accounts, we also offer recurring scheduling.

Do you provide preventative maintenance plans?

Yes. We customize preventative maintenance programs for each fleet to reduce downtime, extend vehicle life, and prevent unexpected breakdowns.

What happens if one of my vehicles breaks down on the road?

Call us right away. We’ll dispatch a mobile repair unit to your driver’s location. Most issues can be fixed on-site to get them back on the road quickly.

Do you offer DOT compliance inspections?

Yes, we perform full DOT compliance inspections and provide the documentation you need to stay legal and avoid fines.

How fast is your roadside response time?

Response times vary depending on location, but most calls in the Charlotte metro area are reached within an hour or less.

Can you service fleets with vehicles in multiple locations?

Yes, we handle multi-location fleets and keep service consistent across all sites.

How do you handle pricing?

We believe in transparency. You’ll always get a clear estimate before work begins — no hidden fees, no surprises.

Do you offer mobile oil changes?

Yes. Our mobile oil change service is designed to keep your fleet on the road with minimal downtime. We come to you.

What sets On The Go Fleet Services apart from other providers?

We combine 24/7 availability during the week, fast response times, preventative care, and honest communication. Our goal is simple: to keep your fleet moving without unnecessary stress.

fleet maintenance & repair —frequently asked questions

Running a fleet comes with a lot of moving parts — and a lot of questions. At On-The-Go Fleet Services, we’ve put together this FAQ to help fleet managers and business owners in Gastonia, Charlotte, and the surrounding metro area understand how we keep fleets running smoothly. From mobile repairs to DOT compliance inspections, here are the answers you need.

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What areas do you serve?

We're based in Gastonia, NC, close to the South Carolina line, and we serve fleets throughout the Charlotte metro in both North and South Carolina. Because we come to you, service call and mileage charges are based on distance from our Gastonia location, so fleets closer to Gastonia see lower travel costs. Not sure what that looks like for your location? Give us a call and we'll give you a clear estimate.
Do you offer after-hours service?

Our office hours are Monday through Friday, 8 am to 5 pm, with Saturday service by appointment. Contracted fleet accounts have access to after-hours roadside support on weekdays. If you're a partner fleet with an emergency outside normal hours, call us and we'll do everything we can to help.
What types of vehicles can you service?

We specialize in medium and heavy-duty fleet vehicles, including box trucks, vocational trucks, tractors, and trailers. Our program is built for fleets of five or more units, and we also welcome smaller fleets in the Gastonia area.
How do I schedule maintenance or repairs?

You can call us directly at (980) 443-3938 or request service through our website. For fleet accounts, we also offer recurring scheduling.
Do you provide preventive maintenance plans?

Yes. We build preventive maintenance programs around each fleet's units and schedule, and we perform the service on-site at your location to reduce downtime, extend vehicle life, and prevent unexpected breakdowns.
What happens if one of my vehicles breaks down on the road?

Call us right away. We’ll dispatch a mobile repair unit to your driver’s location. Most issues can be fixed on-site to get them back on the road quickly.
Do you offer DOT compliance inspections?

Yes, we perform full DOT compliance inspections on-site at your location and provide the documentation you need to stay legal and avoid fines. Call us to schedule yours today (980) 443-3938.
How fast is your roadside response time?

Response times depend on location and time of day. Partner fleets receive priority dispatch, and we'll give your driver an honest arrival estimate when you call.
Can you service fleets with vehicles in multiple locations?

Yes. We serve multi-site fleets across the Charlotte metro and keep your service history and billing together in one account.
Do you offer mobile oil changes?

Yes. Our mobile oil change service is designed to keep your fleet on the road with minimal downtime. We come to you.
What sets On-The-Go Fleet Services apart from other providers?

We're built for medium and heavy-duty fleets. We combine mobile service, priority support for partner fleets, preventive care, and honest communication. Our goal is simple: to keep your fleet moving without unnecessary stress.
Can I bring a truck to your shop?

We're a mobile-first operation, and most work is done at your location. Limited in-shop repair is available by appointment for tractors and straight trucks. Because space at our shop is limited, we can't accept trailers, unscheduled drop-offs, or overnight parking. Call us to schedule, and we'll let you know the best option for your unit.

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