fleet maintenance repair —frequently asked questions

Running a fleet comes with a lot of moving parts — and a lot of questions. At On The Go Fleet Services, we’ve put together this FAQ to help fleet managers, business owners, and drivers in Gastonia, Charlotte, and the surrounding metro area understand how we keep fleets running smoothly. From 24/7 mobile repairs to DOT compliance inspections, here are the answers you need.

  • What areas do you serve?

    We’re based in Gastonia, NC, and proudly serve Gastonia, Charlotte, and the greater Charlotte metro area. If you’re nearby and unsure, just give us a call — we’ll let you know if we can come to you.

  • Are you really available 24/7?

    We offer around-the-clock emergency roadside support during the week. Weekend service is available by appointment on Saturdays, and we are typically closed on Sundays. If you have a fleet emergency outside normal hours, call us — our team will do everything possible to get you taken care of quickly.

  • What types of vehicles can you service?

    We service light-, medium-, and heavy-duty fleet vehicles, including trucks, vans, and trailers. If it’s part of your fleet, we can likely handle it.

  • How do I schedule maintenance or repairs?

    You can call us directly at (980) 443-3938 or request service through our website. For fleet accounts, we also offer recurring scheduling.

  • Do you provide preventative maintenance plans?

    Yes. We customize preventative maintenance programs for each fleet to reduce downtime, extend vehicle life, and prevent unexpected breakdowns.

  • What happens if one of my vehicles breaks down on the road?

    Call us right away. We’ll dispatch a mobile repair unit to your driver’s location. Most issues can be fixed on-site to get them back on the road quickly.

  • Do you offer DOT compliance inspections?

    Yes, we perform full DOT compliance inspections and provide the documentation you need to stay legal and avoid fines. Call us to schedule yours today. Yes, we perform full DOT compliance inspections and provide the documentation you need to stay legal and avoid fines. (980) 443-3938.

  • How fast is your roadside response time?New List Item

    Response times vary depending on location, but most calls in the Charlotte metro area are reached within an hour or less.

  • Can you service fleets with vehicles in multiple locations?

    Yes, we handle multi-location fleets and keep service consistent across all sites.

  • Do you offer mobile oil changes?

    Yes. Our mobile oil change service is designed to keep your fleet on the road with minimal downtime. We come to you.

  • What sets On The Go Fleet Services apart from other providers?

    We combine 24/7 availability, fast response times, preventative care, and honest communication. Our goal is simple: to keep your fleet moving without unnecessary stress.

What Drives Us

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Integrity – Transparent pricing and honest work—always.

Expertise – From big jobs to small fixes, we’ve got the know-how.

Customer First – Your needs are our priority.

Reliability – We show up when you need us, ready to get the job done right.

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what our customers say

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